Our product assortment is exclusively geared towards commercial customers from the industrial sector, craft, trade and other public service providers. We therefore require all of your contact information, such as company name and size, address details when you place your first order.
As a new customer, you can either order directly through our webshop or send us your first order by e-mail, post or fax. Our friendly customer service team will be happy to assist you.
Our products are primarily offered in our print catalogue and our online webshop. We also have a competent field sales team, in order to better serve our customers and to provide on-site support. Our e-procurement solutions offer quick electronic procurement through individual webshops, integration with your existing system as well as electronic catalogues in many formats and with a multitude of classifications.
You can place orders through many channels:
Through the webshop www.kaiserkraft.co.uk
In written format by post
By phone, using our sales line on +49 711 3465 6999
By fax, using +49 711 - 3465 6118
Through market places, such as Ariba and Hubwoo or by means of electronic data interchange (EDI), if you have already setup an e-procurement solution.
If you are already a customer and you know the item number for the product, you can “Order directly” using the online order form . Order quickly and easily by entering the item number and the required quantity. You will be automatically directed to the shopping cart and can quickly complete your order. The button for the form is located at the top-right header on the start page.
In addition to normal webshop ordering, our product enquiry form is also available if you need it. Here you can ask questions about specific products and services at any time.
No, registration is optional. You can register during the ordering process or order as a guest. In both cases, we must obtain certain information from you in order to properly process your order. Your data is completely secure with us. Information about data protection can be found here.
No, there is no minimum order quantity, regardless of whether you place your order in the webshop or through the catalogue.
There is an order confirmation for every order placed. It is binding and provides assurance that your order has been received and accurately processed.
If you order in the webshop, you will immediately receive an automatic e-mail as an order confirmation. As soon as your order has been internally processed by us, you will promptly receive an official order confirmation.
If you have already received an order confirmation, please contact us immediately. Our employees will make every effort to help you as best as they possibly can.
If you are not quite ready to complete and place your order, e.g. because you must first get internal approval from your company, you can use the Wish List function in the webshop. You will find detailed information about this under “Help”.
You will find helpful information about item categories, materials, guidelines, safety regulations and much more in the purchasing guide.
We can supply many products in special colours at minimal extra cost. Corresponding items are available in every RAL colour. You can select the RAL colour service package for some items in the online shop with a single click from the product detail page. We would be happy to assist you if you have any questions, contact us.
You generally get a guarantee of at least 36 months on all products found in our webshop and catalogue. Many products offer a warranty of 5 years, some even up to 10 years. Please observe the corresponding, item-specific information in our webshop or catalogue.
For many products, e.g. office furniture and shelving systems, we offer an assembly service on request. On the product pages in the webshop, the services we offer for the respective products are indicated in a green box. This allows you to immediately see which additional services can be included with your order. If you have any questions, please get in touch with our sales team.
Our assembly service offers you an all-round, carefree package for your new furnishings. We can deliver and set up your furniture, and dispose of the packaging at minimal extra cost.
The assembly service is offered in the webshop directly in the product detail page for the respective products. You can place it in your shopping cart and include it with your order by simply clicking on the checkbox. If you have any additional questions about our services, please contact us.
We have a comprehensive replacement parts inventory and offer professional maintenance to ensure a long service life for your products, even many years after purchase.
You can even obtain replacement parts many years after purchase through our customer service department. Our customer service department is available for quick and accommodating support, whether it be for maintenance contracts or other requests after purchase.
Here you will find an overview of after sales support and services.
We would be happy to help you implement your project in a prompt and professional manner. We can provide you with project planning for prefab offices, steel platforms, crane systems, barrier systems, laboratories etc. Depending on the offer, we can take care of your requirements, the delivery and assembly of the products (if requested by you). We can help you with the implementation of your project from the moment of inception until completion and even provide support afterwards. Our contact partners are available with help and advice if you need it.
We provide this information online as one of the options under e-business. We would be happy to advise you on how to integrate our catalogue as an electronic procurement solution if you are interested. For more on this, contact our e-procurement experts. We can create individual webshops with interface connection, e.g. via OCI, or electronic catalogues in many formats and classifications, according to your specifications.
Deliveries within the UK and Northern Ireland mainland are generally free and are covered by transport insurance. For deliveries outside of this area we will advise at time of order. We have no minimum order quantity.
The cost of packaging is included in our prices. The packaging materials can all be reused, as they are recyclable and labelled with the appropriate symbols.
As a general rule, we deliver free of charge. Upon transfer of the products you have ordered to the freight forwarder (mail, rail, parcel service or haulage contractor), our contractual obligations are fulfilled. More information about packaging and shipping can be found in our Terms and conditions.
We also offer delivery to the point of use for all items. These items are labelled accordingly in both the webshop and catalogue. More information about your advantages.
The delivery time is specified in our advertising media (catalogue, webshop) for every item.
More than 50 % of our orders are fulfilled from stock, which ensures a quick delivery time. In-stock products are generally delivered to our customers within 3 days. The delivery time for your order can always be found in the order confirmation.
We also offer our customers an agreement for binding delivery times (scheduled delivery or fixed date). For questions about delivery or to set-up a fixed date contact our scheduling department.
More than 50 % of our orders are fulfilled from stock, and thus guarantee you quick delivery. The delivery time is specified for every item as an approximate value in the webshop. General information about delivery times.
In our webshop on the product detail page for every item, you will find a corresponding remark for the respective delivery time. Products with a green symbol are available for immediate delivery. These products are indicated in yellow in the print catalogue. The colour scheme used in the catalogue and Internet are thus different. In stock products are generally delivered to the customer within 3 working days to one week. Our scheduling department would be happy to answer any questions and can arrange for a scheduled delivery as requested.
The delivery time for your order can always be found in the order confirmation. As a registered customer signed-in to the webshop, you can view your online orders and display the current status in the “My account” area. Due to data protection requirements, only registered customers who have signed-in can access these features. Learn more about the registration process and the advantages of registration.
However, if you have any questions about scheduled deliveries and/or the status of a delivery, contact our scheduling department. You can also request proof of delivery here in certain justifiable cases.
We generally offer free delivery on all items. In addition, we deliver a number of items directly to the point of use. Please observe the corresponding notes and symbols in our advertising media.
The printed prices are final prices before value added tax, as our offering is exclusively geared towards commercial customers.
In many places in the webshop, net (without VAT) and gross (including VAT) prices are displayed and labelled accordingly for the purpose of transparency.
You can pay invoices via PayPal, with a credit card (Visa, MasterCard, American Express, Airplus company card), direct debit or by payment in advance.
Unless otherwise stated terms are net cash against invoice payable within 30 days from date of invoice. You will find more information about the payment terms in our Terms and conditions.
You will receive invoices by post within approx. 2 – 3 working days after delivery. Would you like to receive your future invoices via e-mail attachment in pdf format? No problem! Please send your instructions or enquiries to email@example.com. Additional information about PDF invoices.
Inform us of an alternative delivery or billing address directly when placing your order. In case you forget to do this, contact us and we will be happy to help you.
Returns & Exchange
KAISER+KRAFT makes every effort to ensure high quality, even in the selection of our suppliers and hauliers. However, if something should happen to go wrong, we ask that you inform our customer service department of transport damages within one week in writing.
You have a 30-day right of return. If you would like to return or exchange goods you have received from us, please notify us within 30 days of delivery.
Please contact our customer service department to help you with this. We will schedule an appointment with you, pick-up the goods in question at no additional cost and refund the purchase price to you. Detailed information about your right of return and our exchange policy can be found in our Terms and conditions.
No. If you would like to exercise your 30-day right of return, please contact our customer service department within 30 days of delivery, which is the maximum period allowed. We will schedule an appointment with you, pick-up the goods at no additional cost and refund the purchase price to you. Detailed information about your right of return and our exchange policy can be found in our Terms and conditions.
The protection of your personal and company-related data is very important to us. Our data protection policy is consistent with applicable data protection regulations. We utilise the best available technical and organisational security measures to protect personal and company-related data against accidental or deliberate manipulation, loss, destruction or access by unauthorised individuals. We are constantly optimising these security measures as the technology evolves. Here you will find our data security statement.
You only have to enter your customer data once, you can follow the status of your order and view all previous orders at any time as well. You can store frequently ordered items in special order templates. You can manage various delivery and billing addresses in a personal address book. You can register for the webshop here.
Use the search field at the top-centre of the page. If you access the drop-down menu (arrow pointing downwards), you will be able to call up a specific catalogue page by selecting “Catalogue page” and entering the number. To get there, simply click on the “Search term/item number” field and select “Catalogue page” instead.
However, if you would like to search for a product description or a known item number, then select the “Search term/item number” field again and enter the information accordingly. You can find additional information about searches under “Help”.
If you are on the product detail page in the webshop, you will still have the option to look at these products in the print catalogue. Simply click on “Show catalogue page (PDF)” at the top-right of the product detail page. The corresponding PDF page of the catalogue will be displayed.
The webshop offers different ways to search for a product. The navigation pane on the left gives you and overview of, and access to, all of the product categories. These are then further subdivided into product groups. Another option is to use the text search field, which is available at all times. Simply type your search term or a known item number in the search field at the top of the webshop page.
You can quickly find the desired product with associated alternatives and versions by using the filter functions and refining your selection accordingly.
However, if you still do not find the desired product: Our expert team offers items, solutions and even total project management, beyond what can be found in the webshop. Initial, comprehensive and competent advice – even on-site – goes without saying for us. Please complete our enquiry form online or contact our sales team. We provide quick, competent and reliable support.
It is very easy to place an order in the webshop: put the desired items in the shopping basket and follow instructions to complete the intuitive ordering process. Additional information about the ordering process. If you should still have any remaining questions, please don't hesitate to contact us.
In addition to orderly navigation, our webshop customers can customise how descriptions are displayed in the product overviews, and select gallery, list or table view.
The corresponding optional services are displayed for every product through the quick ordering of service items, and these can be easily included with your order with a single click.
The product comparison function enables the detailed side-by-side comparison of up to three products.
The wish list is also a practical purchasing aid, as you can forward it to yourself, colleagues or manager via e-mail. When a registered customer creates a wish list, it is available to them until the next visit. Guest purchasers can use their wish list for the duration of their visit. Detailed information and an overview of all shop functions can be found under “Help”.
Click on >> Forgotten password within the “My account” area and enter your user name and e-mail address in the corresponding field. Then you will receive a new password from us via e-mail. Due to data protection requirements, passwords are not saved.
Click on >> Forgotten user name within the “My account” area and enter your contact data in the mandatory fields. Then you will receive an e-mail from us containing your user name.
If you would like to subscribe to our free newsletter, simply complete the corresponding form under “Subscribe to newsletter”. The free newsletter service regularly informs you about current offers, new products and other useful information.
You can also easily unsubscribe from the newsletter via a link, which can be found at the bottom of the e-mail.
If you would like to receive our print catalogue, you can order it under Order catalogue online. The catalogue is free and will be sent out to you promptly. The catalogue is also available to you online.
|Hotline: +49 711 3465 6999 (Monday to Friday 7.30 am to 5.00 pm)||Webcode: 0WEB|