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FAQ | Questions and answers Print page

FAQ | Questions & Answers

Order process

Who can take advantage of KAISER+KRAFT products?

I am a new customer, how do I order / what do I need to know?

Where and how can I look at and purchase products?

Is there also an online form I can use to place orders?

Do I have to register to place orders through the webshop?

Is there a minimum order value?

Where can I check to see if my order has arrived okay?

Changing or cancelling orders – Can I add or remove products from my order after it has been placed?

Service

Is there a purchasing guide?

Are the products offered also available in other colours and as custom made models?

Is there a guarantee on the products offered?

Can I have you assemble the products I order?

How much do you charge for the assembly of a product?

Replacement parts and maintenance – Which services are available after purchase?

I would like to renovate my entire office, warehouse or production hall. Can KAISER+KRAFT help me with this?

E-procurement solutions – where can I find more information?

Shipping

How much are shipping costs?

Is there any cost for packaging and dispatch?

How long should I expect delivery to take?

I am only interested in products with quick delivery. How can I find these?

Delivery – how will my order be shipped?

Parcel tracking

Can I track the delivery status online?

HOW WILL I KNOW WHEN THE DELIVERY STATUS OF MY ORDER CHANGES?

Payment

Do the prices include VAT or not?

Which payment options do you offer?

What are the payment terms?

When and how will I receive invoices?

What happens if I need to specify an alternate billing address?

Return & exchange

Damage during transport – what happens if goods arrive damaged?

Do I have a right of return and if so, how long is it valid?

Exercising your right of return – When the haulier delivers my goods, can I return them directly by giving them back to the haulier?

Web functionality

What are the advantages of registering in the webshop?

Is my personal data secure?

I already have the print catalogue and would like to see a particular product in the webshop. How do I find it?

I can't find the item I'm looking for in the webshop. What can I do?

What can I do if I have forgotten my password?

I have forgotten my user name – what do I do now?

How can I subscribe/unsubscribe to/from the newsletter?

Can I also order a print catalogue online?

I need a quote for the purpose of documentation. Can I also get a quote in the webshop?

What are cookies?

How to enable cookies

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